What is Nectar Wellness' Return Policy?
Nectar Wellness accepts returns on unopened products within 5 days of delivery.
We do not accept used product returns under any circumstances.
All returns MUST have a valid receipt!
Returns due to personal preference are unfortunately not allowed. Please feel free to reach out to us if you have any questions about any of the products!
File a return through form on this page. Please provide us with your order number and reasons for return. We will email you shortly after you submit your return confirming whether or not your return was approved and the next steps. If your return was approved we will provide a prepaid shipping label (the cost of the postage will be subtracted from your refund) or you can ship the item back on your own.
What is an item arrives broken?
Using a high quality control packaging process, we ensure that more than 99% of packages arrive in the same flawless condition they left our warehouse.
In the unlikely event you receive a broken, incorrect, or mislabeled product, please fill out the form on this page within 4 days of delivery.
After completing the Return form, we will contact you via email and will ask you to provide us with 2-3 clear photos of the damaged items as well as the packaging.
We will replace the broken item with a functional unit at no additional cost.
We may request that you send back the original defective item at no additional cost (we'll provide a prepaid label).
What happens if my package is returned to sender?
In the event your package is returned to sender due to an invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage, so please be careful when entering the address and making sure it's correct!
If your package was returned to sender, please fill out the form on this page to process a re-shipment or contact us at +1 (833) 632 - 8271 or firstname.lastname@example.org.
How do I file a return?
If you are unsatisfied and have unused products, you may file a return within 7 days of delivery using our Return form on this.
Damaged item claims must be made within 4 days!
You may also contact support by phone: 833.632.8271, or email: email@example.com.
Do you offer exchanges?
If you would like to exchange an item, please fill out the Exchange form on this page. Please include details about the reason for the exchange and what product you would like instead.
We only accept exchanges for products that have not be used or opened yet.
If you received the wrong item, contact us to get it corrected as quickly as possible via phone, or email at firstname.lastname@example.org.
Can I return a used item?
We do not accept returns on used items. There are no exceptions to this rule.
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 3 business days. Please allow 2-4 days for your bank to clear the funds.
Are there any products that are non-returnable?
We do not accept returns for any used products.
We do not accept returns on any merchandise or apparel as they are made custom for your specific order. Please review size charts to make sure you get the appropriate size.
We do not accept returns on sale items or gift cards.